Responsibilities

•       Handle daily phone calls and emails regarding product requests, after-sales, complaints, repair, etc.

•       Discover and understand the needs of each customer

•       Provide excellent service and recommendations to customers according to the company's guidelines

•       Follow up with customers, sales team and logistic office and repair center etc.

•       Data entry on customer and product information.

Requirements

•       at least 2-3 years of experience in retail, customer / concierge service or luxury brand

•       Excellent customer service skills, watches & fine Jewelry experience preferred

•       Able to communicate written and spoken Cantonese, Mandarin and English

•       Good computer skills and fast learner in computer software

•       Self-motivated and able to work under pressure

•       Must be flexible and able to work on 24 hours shift rosters

Interested parties, Please apply the job via Job853.com!