Job Description

• Performs daily transaction and processes related work in support of daily operations
• Provides customer services support that achieves quality and customer services goals.

• Ensures compliance with all NagaWorld standards or relavant industry standards during all aspects of work
• Ensures all employees adhere to NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times

• Greets VIP customers at the main entrance of the VIP Hall when they arrive and bids them farewell as they leave;
• Coordinates with F&B and Front Office including room, transport, and F&B to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Hotel, F&B, etc.) to maximize smooth, high end service delivery to VIP customers;
• Answers any question VIP customers may have as well as to do whatever they can to make sure these special customers feel welcome;
• Coordinates between junkets tour operators and different departments to ensure a smooth cooperation flow in serving VIP customers;
• Reports any problem or perceived guest inconvenience to manager;
• Be knowledgeable of property, product, promotion and events;
• Performs other duties as assigned.

Benefits:

• Company will absorb the costs of Business Visa & Working Permit for the duration of employment
• Company will assist with on boarding tickets to Phnom Penh
• Company will provide initial hotel accommodation for two weeks
• Company will provide one return ticket to the country of your nationality per annum
  
• 18 days of paid Annual Leave per calendar year
• Company will provide meal allowance
• Subject to Company policies and procedures, as may be amended from time to time, company will provide medical coverage.