Job Description

• Strategic/Business Plan development, updating and monitoring
• Ensure development of annual budget and cost management, within the context of VIP Services operation

• Ensure appropriate staffing consistent with needs and within the constraints of the organization’s physical and financial resources
• Recruit, select, orient and develop staff to meet standard performance
• Plans, organizes, directs, coordinates the VIP Services Operation’s work plan; assign projects and programmatic responsibilities; review and evaluate work methods and procedures; meet with staff to identify and resolve problems.

• Understands essential functions and how individual performance affects company performance;
• Directs issues or concerns to the right person or group for resolution;
• Reacts to problems and provides basic solutions based on prescribed guidelines or procedures;
• Escorts VIP guests to Junket floor and their hotel rooms;
• Coordinates between junkets tour operators and different departments to ensure a smooth cooperation flow in serving VIP customers;
• Coordinates details and execution of VIP events with related departments to ensure highest quality theoretical attendance and maximum return on all on and off property events;
• Develops added value customer service programs to ensure that the VIP Host achieve or exceed guest’s service expectations;
• Manages a team of VIP Host executives/supervisors;
• Handles junkets tour operators/VIP customer complaints or any major customer incidents;
• Coordinates International Marketing with promotions and special events;
• Manages player database of new and existing foreign players
• Reviews and follows up incident report of any issue/complain raised by junkets tour operators/VIP customer.

• Master's degree / Bachelor's degree in related business discipline or equivalent education
• Minimum 5-6 years previous management experience in a gaming environment with at least two years in handling Junket and VIP Room Business
• Able to communicate clearly and effectively both orally and in writing
• Proficient bi-lingual skills to English and Mandarins
• Ability to be creative and innovative in guest satisfaction
• Multi task in various situations
• Ability to write and present information to management in a reasonable manner
• Treat all customer in a friendly and professional manner
• Strong motivator, led by example demonstrating self-confidence, energy and enthusiasm.

• Company will absorb the costs of Business Visa & Working Permit for the duration of employment
• Company will assist with on boarding tickets to Phnom Penh
• Company will provide initial hotel accommodation for two weeks
• Company will provide one return ticket to the country of your nationality per annum
  
• 18 days of paid Annual Leave per calendar year
• Company will provide meal allowance
• Subject to Company policies and procedures, as may be amended from time to time, company will provide medical coverage.