Objective of role:

·       The Sales Associate is to drive results and enhance the customer experience by providing exceptional service.

Key accountabilities:

·       Achieve individual sales targets.

·       Maintaining a high level of customer service at all times.

·       Acknowledge and greet the customer promptly with a smile.

·       Prioritize assisting customers over other tasks.

·       Assess needs by responding to customers cues.

·       Educate customers on the benefits of PANDORA’s merchandise.

·       Offer solutions for out of stock items i.e. alternate item, etc.

·       Follow up with customers to see if they need additional assistance.

·       Offer additional styles or colours to increase sales levers.

·       Process and follow up customer orders and exchanges.

·       Ensure a high level of merchandising and cleanliness in line with the PANDORA Visual Merchandising guidelines.

·       Ensure stock is always replenished and accounted for.

·       Ensure back room is always neat and tidy, and stock is in an organised order.

·       Performs all other duties as assigned.

·           At least 2 years of retail sales or customer service experience.

·           Proven written and verbal communication skills.

·           Demonstrated passion for extraordinary customer service.

·           Attention to detail.

·           Ability to prioritize tasks.

·           Ability to communicate effectively with customers and store personnel.

·           Demonstrated time management and organizational skills.