Technical Service Manager

Department: Consultancy and Technical Service

Reports to: Director

SUMMARY:

The Technical Service Manager is accountable for the daily operation and efficiency of the technical service team to provide high level customer services. 

Capable of inter-departmental communication to maximize the utilization of the resources to deliver client requirements. 

Providing on-site and off-site and post installation support for products being sold. Oversee and management of the work flows to ensure the service quality and a prompt response to the inquiries from the customer. 

Roles & Responsibilities:

• Work allocation to the technicians and follow up the delivery of the service and service quality
• Develop new product training to the staffs
• Project Managements 
• New staff recruit and training
• Review of technical reports 
• Communicate with manufactuers on problematic issue troubleshooting and give solutions to the customer
• Manage and develop documentation and process requirements 
• Any other ad hoc duties assigned by the superior

Requirements:

• Macau ID holder 
• Bachelor degree, preferably in Engineering or IT
• A good team player 
• At least 6 years working experience in gaming industry and 3 years managerial experience is required
• Fluent in spoken and written English, Cantonese, Mandarine
• Positive approach to customer and clients 
• Must be flexible to take on additional tasks to assist company 
• PC literate, proficient at AutoCAD, MS Office Suite, gaming related software & tools
• Proactive with independent working skills 
• Ability to multi task, prioritise and plan to meet tight deadlines to achieve 
• Macau car driving license is preferred