Job Description
崗位說明書
Position: Room Attendant
職 位: 客房服務員
Job Description職位簡介
· As an attendant, you will be responsible for the cleanliness of assigned areas and ensure all work adhere to Ascott service standards.
根據公司規定確保負責轄區內的壞境乾淨整潔,使其達到公司的服務標準。
Major Responsibility主要工作職責
· Clean assigned rooms, including changing bed sheets, changing terry, cleaning bidet\toilet, vacuuming floor etc, and replace amenities on a timely basis, eg: beverage, soap and toiletries.
負責打掃轄區內的房間,包括更換床單、替換毛巾、清潔浴盆、衛生間、地板吸塵等客房內的清潔工作,並及時補充客用品,例如:飲料、香皂和洗漱用品等。
· Clean public area in assigned floor.
負責打掃樓層的公共區域。
· Be responsible for comprehensive room cleanliness.
負責客房大清潔工作。
· Respond to guests' requests, such as cleaning wastebaskets, replacing extra terry, cleaning bathrooms etc.
及時回應客人的需求,例如:清理垃圾桶,額外更換布巾,清潔浴室等。
· Operate equipments properly, conduct basic maintenance, report problems to superiors or engineers, guarantee the normal operation of all equipments.
正確使用各類設施設備,並做好基本保養工作;發現問題及時上報、及時維修,確保一切設施設備的正常運作。
· Be alert to assigned area' s safety, prepare for fire/theft/accident prevention work, report exceptional situations to superiors immediately.
對轄區內的安全問題有足夠的警覺,做好防火、防盜、防事故工作;發現異常立即報告。
· Stock and count items in assigned areas, achieve resource conservation, report problems on a timely basis.
對轄區內的物品要保管清點,做到節能降耗;發現問題及時報告。
· Return or report any personal belongings left behind by the guest.
發現客人遺忘物品,及時交回或上交。
· Fill out work report correctly, write down real data and records.
如實全面地填寫工作報告中的每一項,提供真實資料和記錄。
· Know clearly about manners and politeness, apply them into daily work flexibly.
熟練掌握禮儀禮節常識並靈活運用到日常服務工作中。
· Comply with the standards in our employee handbook, housekeeping rules and operation procedures in daily work.
嚴格按照員工手冊上的標準、部門規章制度、工作操作流程執行日常工作。
· Follow supervisor and other superiors' arrangements, obey orders and be a team player.
服從領班及以上管理者的工作安排,聽從工作指令,並注重團隊合作。
· In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
遵守集團的環境健康安全方針政策,日常工作中注意節能和安全操作。
· Other duties assigned by superiors.
完成主管所交辦的其它任務。
Requirements資質需求
· Minimum one year working experience in Housekeeping Department of hotel or serviced residence;
具有1年以上服務式公寓/酒店行業客房部工作經驗;
· Responsible, careful, honest, reliable;
有責任心,做事認真細緻,誠實可靠;