• Reports directly to and communicates with the Assistant Manager – Butler on all pertinent matters affecting guest service and Hotel operations.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel.

• Responds to guest needs and resolves related problems.

• Ensures VIP guests receive special attention.

• Ensures front of house and back of house regularly for cleanliness.

• Ensure that the conditions of all the butler floor suites are consistently well maintained and equipped according to the company’s standard.

• Ensure that the condition of the butler pantry is well maintained and equipped.

• To provide 24/7 personalized service at the highest level befitting the five star standard

• To attend to all the wants and needs of the butler floor VIPs.

• Consistently seek new and innovative service initiatives to “wow” the butler floor VIPs.

• Ensures that all Butler equipments are accounted for and are always in good condition.

• Is fully conversant with all Hotel emergency procedures.

• Applies sales techniques to maximize revenue.

• Is fully aware of the credit policy of the Hotel.

• Performs related duties and special projects assigned.

• Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.

• Assumes other duties assigned by Management as required


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