Objective of role:
·
The
Sales Associate is to drive results and enhance the customer experience by
providing exceptional service.
Key
accountabilities:
·
Achieve individual
sales targets.
·
Maintaining a high
level of customer service at all times.
·
Acknowledge and greet
the customer promptly with a smile.
·
Prioritize assisting
customers over other tasks.
·
Assess needs by
responding to customers cues.
·
Educate customers on
the benefits of PANDORA’s merchandise.
·
Offer solutions for
out of stock items i.e. alternate item, etc.
·
Follow up with
customers to see if they need additional assistance.
·
Offer additional
styles or colours to increase sales levers.
·
Process and follow up
customer orders and exchanges.
·
Ensure a high level
of merchandising and cleanliness in line with the PANDORA Visual Merchandising
guidelines.
·
Ensure stock is
always replenished and accounted for.
·
Ensure back room is
always neat and tidy, and stock is in an organised order.
·
Performs all other
duties as assigned.
·
At least 2 years of retail sales or customer
service experience.
·
Proven written and verbal communication skills.
·
Demonstrated passion for extraordinary customer
service.
·
Attention to detail.
·
Ability to prioritize tasks.
·
Ability to communicate effectively with
customers and store personnel.
·
Demonstrated time
management and organizational skills.
Open
availability and flexibility to work nights, weekends, store openings and
closings, to meet the needs of the business