·         Collect and report F&B counter revenue. Handle cash, cheque, credit card and complimentary transactions at the F&B Cashier station.

·         Processing transactions of customers on a computerized POS register.

·         Balances cash drawer by counting cash at beginning and end of work shift.

·         Ensure sufficient cash level.

·         Ensure accuracy in exchange and counting.

·         Maintain follow-up log for communication between Cashiers.

·         Maintain safe and clean working environment by complying with procedures, rules, and regulations.

·         Serving each guest courteously, quickly and efficiently with a sincere, pleasant and enthusiastic attitude.

·         Attend regular department meeting.

Competencies:

Team focused - developing the talent, process and capability for our current and future needs, Teamwork, Personal and team development.

Action Oriented - ensuring that Okura Service Standard, visions and strategies are translated into specific goals in order to get results. Adaptability, Problem Solving& Decision Making.

Passionate - creating an environment where there is a relentless commitment to success. Drive for results, impact & influence.

Job Knowledge - understanding the market, the business and customers in order to create competitive advantage. Guest Focus, Innovation, Culture Awareness, Understanding the Business.


Management / Leadership:

·         Planning  / Organization

·         Building Teamwork        

·         Developing others

·         Motivating others

·         Problem solving & decision making

·         Strategic thinking

·         Change Management

Relationship:

·         Customer Service Orientation   

·         Cross cultural sensitivity with a desire to develop local employees.

Communication: 

·         Internal and External

·         Oral and listening skills  

·         Written skills, ability to write reports

Individual Characteristic:

·         Well-balanced and friendly but firm personality

·         Self-development          

·         Self-motivated 

·         Pleasure in appearance

Other Skills (Language Computers): 

·         Fair in English

·         Proficiency in local language and Mandarin preferable

·         MICROS skill