Fiscal Accountability
·
Meet and exceed the sales
plan
·
Map out the annual sales
plan for multiple stores, achieve the aggregated stores quarterly sales plan
·
Guide the store teams on
short term and long term sales action plan
· Lead the multiple stores to achieve the company’s direction and target on category sales
Client and
Business Development
·
Assess the market opportunities to develop a
proactive and effective customer development strategy focusing on international tourism
·
Identify and build relations potential business
partners, e.g. landlords, hotels and entertainment sectors, etc.. Propose and implement plans to expand the
potential customer pool and enhance the outreach to potential customers
Service Excellence
·
Foster a climate of Service Excellence - define,
model and hold staff accountable for demonstrating the behaviors that enhance
customer engagement, build enduring relationships and represent Tiffany Brand
values.
·
Ensure that the in-store experience is a
competitive differentiator. Identify areas to improve customer service
experience through analyzing the Mystery Shopper Program result and Tiffany
Experience Index. Develop the required
actions to achieve service excellence.
Talent Management
·
Effectively identify and select top talent in the
store teams.
·
Identify training needs of the team. Understand strengthen and weakness of the
team and match development opportunities.
·
Closely monitor and track the onboarding on new
joiners. Identify appropriate resources
for the onboarding, schedule quality time and provide tutorials to individuals
on a regular basis. Ensure a consistent,
branded onboarding experience for all new employees. Regularly review the
performance and needs of new joiners.
Operations and
Systems support
· · Support the Store Manager on with all policies and
procedures to streamline the back of house efficiency in Macau
· Oversee and ensure all
visual merchandising standards, including but not limited to case line
presentation, show windows, duratrans, in-store flowers and music etc are
executed and adhered to in order to ensure a superior customer experience.
Ensure there are VM partners across all stores who will act as the main point
of contact.