Fiscal Accountability

·         Meet and exceed the sales plan

·         Map out the annual sales plan for multiple stores, achieve the aggregated stores quarterly sales plan

·         Guide the store teams on short term and long term sales action plan

·         Lead the multiple stores to achieve the company’s direction and target on category sales

Client and Business Development

·         Assess the market opportunities to develop a proactive and effective customer development strategy  focusing on international tourism

·         Identify and build relations potential business partners, e.g. landlords, hotels and entertainment sectors, etc..  Propose and implement plans to expand the potential customer pool and enhance the outreach to potential customers

Service Excellence

·         Foster a climate of Service Excellence - define, model and hold staff accountable for demonstrating the behaviors that enhance customer engagement, build enduring relationships and represent Tiffany Brand values.

·         Ensure that the in-store experience is a competitive differentiator. Identify areas to improve customer service experience through analyzing the Mystery Shopper Program result and Tiffany Experience Index.  Develop the required actions to achieve service excellence.

Talent Management

·         Effectively identify and select top talent in the store teams. 

·         Identify training needs of the team.  Understand strengthen and weakness of the team and match development opportunities.

·         Closely monitor and track the onboarding on new joiners.  Identify appropriate resources for the onboarding, schedule quality time and provide tutorials to individuals on a regular basis.  Ensure a consistent, branded onboarding experience for all new employees. Regularly review the performance and needs of new joiners.

Operations and Systems support

·           ·        Support the Store Manager on with all policies and procedures to streamline the back of house efficiency in Macau

·       Oversee and ensure all visual merchandising standards, including but not limited to case line presentation, show windows, duratrans, in-store flowers and music etc are executed and adhered to in order to ensure a superior customer experience. Ensure there are VM partners across all stores who will act as the main point of contact.