工作職責
協助店鋪經理提高銷售業績，以確保達到整體及個人銷售的關鍵績效目標(KPIs)
確保店鋪環境和設施符合公司業務要求及水平，以及品牌規格(包括清潔、照明、罷設及屏幕等)
與推銷和營銷團隊一起制定及調整產品展示的方式及進行產品分類，以迎合不同的銷售活動或特別需求
根據每個品牌所制定的時間表分配貨品，並且能夠在需要時及時補貨
作為銷售團隊的榜樣，指導及協助團隊以提供顧客一個既深刻又滿意的購物經驗
協助制定營運守則，以及需要時提出修改以確保效益
跟進員工服務表現、培訓、輔導、評估及協助他們在工作上的需要
收集及提供顧客的反饋及銷售數據以優化公司業務及提高營運效率
協助解決出納團隊的問題，例如退款、兌換、排隊管理等
與顧客服務團隊緊密合作，以提供優質的客戶服務體驗
協助及支援倉庫庫存的管理程序（包括製定報告及進行庫存盤點等）
執行突發性任務
要求
工作地點
有意者請即通過澳門人才網在線申請,合則通知面試!
PRIMARY OBJECTIVE
Reporting to the Store Manager,
the Store Supervisor will maximize sales, optimize operations
and coach/lead the retail team in the designated stores under their
responsibility
JOB DUTIES &
RESPONSIBILITIES
- Assist Store Manager to drive retail sales
performance ensuring target KPIs are met
- Ensure the store assigned is fit for business
(cleanliness, lighting, lay out, promotional displays. digital
screens, etc.). and counters are aligned with brand
specifications.
- Ensure that aisles are cleared, safe and accessible for
our customers at any time.
- You will ensure that product allocation is
according each brand strategy and seasonal calendar and
ensure timely product replenishment.
- Work closely with our Customer Service team on ensuring
an excellent customer experience
- Work with Merchandising and Marketing teams to
plan/adapt product display and assortment to daily, monthly and
seasonal promotions, special events and needs.
- Help and support the stock control procedures
(reports, stock take, etc).
- Help to produce the relevant information and data to run
and optimize the business (reports and feedback).
- Act as a leader on the sales floor, coach and
facilitate the team to provide excellent experience sales service.
- Revise the operations looking for ways to improve
efficiency and maximizing revenue.
- Support cashiering team with basic and urgent issues
like refunds, exchanges, void tickets, queues management, etc;
- Manage the development
of the staff assigned to your stores (sales, skills,
customer service, and product knowledge).
- Assess your team members’ performance on a timely basis
and support their career plan.
- Perform any ad hoc duties as per assigned
KEY
REQUIREMENTS & COMPETENCIES
- 3 years of related work experience with 1 year of supervisory experience in retail operations, preferably in Retail environment (experience in Perfumes and Cosmetics is a plus)
- High school level or equivalent practical experience
- Results driven with excellent
customer service
- Self-starter with
strong business acumen, result-oriented with strong
leadership skills able to lead and coach a large number of sales staff
- Demonstrated ability to build
effective teams and motivate employees.
- Outgoing, dependable,
pro-active team player with good communications and interpersonal
skills
- Good organizing and
management skills with good time management
- Good command in Cantonese,
English and Mandarin
- Able and comfortable to work in
Macau International Airport
Interested parties, Please apply the job via Job853.com!