Service
- Delivering exceptional customer service and delivering it so with PASSION (Our Service Promise).
- Ensure that each customer receives outstanding service by providing a friendly environment, which
includes greeting and acknowledging every customer, maintaining outstanding standards, solid
product knowledge and all other aspects of customer service.
- Communicate customer requests to management
- Upsell customer loyalty/membership cards to customers who satisfy the membership requirements.
Sales Performance
- Able to optimize every sales opportunity while striving to exceed customer expectation and
satisfaction.
- Consistently strive to achieve personal and team sales target that is set on a daily, weekly and
monthly basis.
- To achieve a minimum sales target set by the Company
- Able to upsell through recommendations and exceptional customer service.
Stock Management
- Assist on stock receiving, unpacking carton boxes and stock in on the stockroom shelves.
- Organize stockroom and arrangement ofstocks based on Charles & Keith inventory standards.
- Maintain daily housekeeping of stockroom.
- Promptly retrieve the correct stock for customers
- Packing of stock consolidation between stores and pull back to warehouse.
Shop Presentation
- Perform and maintain store displays to ensure that the displays are well maintained and are in tip-
top condition.
- Maintain daily housekeeping of the store; ensuring cleanliness and proper presentation of store to
our customers.
- Maintain and organize store front and store displays in full accordance to Charles & Keith’s VM
standards.
SOPs
- Compliant to company’s policies and procedures
- Maintain and manage the POS/Cashier in the most efficient manner without compromising
customer service and minimizing errors in entering prices.
- Handle and return accurate change to paying customers.
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct
and that there is adequate change.
- Responsible for any shortfall or discrepancy in cash drawer.
Job Requirements:
- Service oriented and passionate to go the extra mile for customers
- Good discipline and honest
- Good team player, vigilant and energetic
- Fluent in Cantonese, conversational in English and Mandarin to communicate with customers
- Effective interpersonal skills and love to interact with people in all walks of life
- Well groomed and always observe the good image and reputation of the company
- Strong interest in fashion styling
- Fun, vibrant & outgoing personality with great personal style
- Keen sense of fashion and a passion for the fashion industry